At Pinnacle Employee Benefits we are committed to protecting your privacy and ensuring compliance with this Privacy Policy. This Policy explains how we collect, use, and safeguard your personal information when you visit www.pinnacleeb.co.za and use our related products and services.

This Policy does not apply to the practices of third-party companies we do not own or control or individuals we do not employ or manage.

Information We Collect

We may collect the following types of information:

• Personal Information: Name, email address, phone number, and any other details you provide when filling out forms, subscribing to newsletters, or contacting us.
• Usage Data: IP address, browser type, pages visited, duration of visits, and other analytics data.
• Cookies & Tracking Technologies: We use cookies and similar technologies to enhance user experience and analyse website traffic.

How We Use Your Information

To provide our Website and Services, or to meet legal requirements, we may collect and use your personal information. Failure to provide requested information may limit our ability to deliver certain services.

We may use your information for:

• Creating and managing user accounts
• Sending product and service updates
• Responding to inquiries and offering support
• Enhancing user experience
• Operating and maintaining the Website and Services

Our legal basis for processing personal information depends on your interaction with our website, your location, and the following conditions:

• You have given consent for one or more specific purposes.
• Processing is necessary to perform a contract with you or meet pre-contractual obligations.
• Processing is required for legal compliance.
• Processing is in the public interest or in the exercise of official authority.
• Processing is necessary for our legitimate interests or those of a third party.

How We Share Your Information

We do not sell or rent personal data. However, we may share information with:

• Service Providers: Third-party vendors assisting with website operations, analytics, or email services.
• Legal Compliance: Regulatory authorities when required by law or to protect our rights.

Service Providers are only given access to the necessary information to perform their tasks and are prohibited from using it for their own purposes.

Your Rights & Choices

You have the right to:

• Access, correct, or delete your personal information.
• Opt out of marketing emails (unsubscribe links are included in emails).
• Disable cookies via your browser settings.

Retention of Information

Under South African law, we will not retain your personal information longer than necessary to fulfil its original purpose. We will retain and use your data as needed for:

• Legal compliance
• Enforcement of our policies
• Dispute resolution

Once the retention period expires, your personal information will be permanently deleted or anonymized.

Third-Party Links

Our website may contain links to external websites. We are not responsible for their privacy practices and encourage you to review their policies.

Data Security

We take security seriously and implement safeguards to protect your information. Data is stored on secure servers with administrative, technical, and physical security controls. However, since no internet transmission is 100% secure, we cannot guarantee absolute protection.

By using our website, you acknowledge that:

• The Internet has security limitations beyond our control.
• Despite best efforts, no system is entirely immune to breaches.
• Any data exchanged between you and our services may be intercepted in transit.

Changes to This Policy

We may update this Privacy Policy from time to time. Updates will be posted here, with an updated “Effective Date.”

Acceptance of This Policy

By using our Website and Services, you confirm that you have read and agree to this Policy. If you do not agree, you are not authorized to access or use our Website and Services.

For questions regarding this Privacy Policy, please contact us at: